Terms & Conditions
SP Group Terms and Conditions of Trading
Definition
The “Company” referred to in these conditions is SP Group.
Terms
The following terms and conditions shall apply to all customers entering into this sale of goods agreement, unless a variation is agreed in writing with the Company.
These terms apply regardless of any differences between them and the customer’s terms.
Prices
Prices may change and will be the price stated by the Company in the quotation on the date of order, provided the quantities have not changed.
Any invoice queries must be raised within 21 days of the invoice date.
VAT
In addition to the price of goods, the customer will also pay VAT at the current rate at the date of invoice.
Delivery
Delivery times or dates given by the Company are estimates only. The Company is not liable for any damage or loss caused directly or indirectly by a delay in delivery.
If a delivery period is agreed and not extended in writing (or under the relevant clause), the customer must take delivery within that period.
Deliveries may be wholly or partially suspended – with the delay added to the contract term – due to a stoppage, dispute, breakdown, accident, or any other cause beyond the control of the Company or customer.
If hostilities break out (declared or not) involving the UK & Ireland, a National Emergency is declared, or the Company’s works are engaged on Government or priority orders that delay other work, the Company will operate on an ex-works basis.
Claims
Claims for loss, short delivery, or non-delivery are only valid if the Company is notified within 10 days of the invoice date.
Customers are advised to check all deliveries on receipt. Claims for damaged goods must be made within 48 hours of delivery.
Cancellation of Order
Once an order is received, verbally or in writing, a contract is deemed to exist between the Company and the customer.
Cancellation is at the Company’s discretion and will not be accepted where a product has been specially made to fill the order.
Returns
Our policy is generally not accepting returns.
In exceptional cases, standard products may be returned within 14 days of delivery, with the Company’s written agreement. Returns after 14 days will not be accepted.
Goods must be returned at the customer’s expense to the source specified by the Company. A 35% re-stocking charge applies to goods judged merchantable by the Company.
Not all goods are accepted back into stock for credit.
Faults
Goods a customer claims are defective are not grounds for any claim for work done, or for loss, damage, or expense arising from the defect.
If returned and accepted by the Company as defective, goods will be replaced as originally ordered, where practicable, at the customer’s request.
Defects in quality or dimensions in one delivery are not grounds for cancelling the rest of the order.
All materials must be examined on receipt – no claim can be made once goods have been cut, marked, used, or cleaned.
Performance
No warranty, condition, description, or representation is given or implied by this agreement, or by anything said or written before it. Any statutory or other warranty as to the state, quality, or fitness of the goods is expressly excluded.
The Company does not warrant fitness for purpose, even where the customer has stated that purpose, and no warranty may be implied from a product name or description.
Samples sent to the customer are considered to be tested to the customer’s specification for their intended use.
Except for window film fitted by the Company’s approved team, liability for defective goods is limited to goods under normal use within 12 months of purchase. Any remedy is limited to replacement with new goods or repair at the Company’s premises.
Liability
The Company cannot be held responsible for any consequential loss, however caused. Thus, any claim will be limited to the value of the goods supplied, less any discount taken.
Payment
Unless otherwise agreed in writing, all orders are paid at the time of order. Account customers must pay by the 20th of the month following delivery – accounts are overdue after this date.
Overdue accounts are passed to our debt collection agency, incurring additional fees.
Risk and Retention of Title
Risk passes to the customer on delivery to the carrier, or on collection from the Company’s premises.
The Company insures goods in transit, unless the customer collects them directly.
Ownership stays with the Company until all debts from the transaction are cleared, including any outstanding balance on the customer’s current account with the Company.
If payment is overdue, the Company may recover or re-sell the goods, entering the customer’s premises if needed.
Legal Costs
If the Company has to take legal action to recover a debt, the cost of such action, if successful, will be borne by the debtor.
These conditions form part of any contract concluded with the purchaser and shall be interpreted according to the law of Northern Ireland, which shall be the governing law. The customer must submit to the jurisdiction of the courts of Northern Ireland.